We carried out this comprehensive inspection as part of the new hospital inspection programme and as a follow up to the Keogh review which took place in 2013. 2023 Russell Medical. This means there is low to moderate transmission of COVID in the community. The firm said it had complied with the order and the safety of staff and patients was its top priority. WebRussell Medical serves patients in a seven-county service area, including Tallapoosa, Coosa, Elmore, Talladega, Clay, Lee and Chambers counties. Any other browser may experience partial or no support. Keep 999 and A&E free for serious and life-threatening conditions. We carried out an out of hours, unannounced, focussed inspection on the morning of 28 June 2018 starting before 6am. For more information on ratings, please visit medicare.gov. I recently came into hospital on the day surgery unit for a SLNB and biopsy. The nurses there found out I hadnt even seen a midwife yet despite chasing (as I'm an out of area patient) and instantly sprang into action making sure I'd had all the required tests and booked in correctly, each member of staff were friendly and caring. There was a lack of accountability for the safety of patients pre and post triage who were located within the waiting room. Acute Medicine Department - The Dudley Group NHS Foundation ), Provide SDEC services at least 12 hours a day, 7 days a week, Provide an acute frailty service at least 70 hours a week, with the aim to complete a clinical frailty assessment within 30 minutes of arrival in the ED/SDEC unit. a poor culture and working environment where some staff told us thatthey felt fearful and disempowered. This was particularly evident in the category of adult majors. Learn more. "This includes maintaining a Covid-secure workplace for our colleagues as well as following government guidance regarding the use of hand sanitiser, PPE, social distancing and other measures. Patients presenting to the emergency department still did not always receive a robust assessment of their clinical presentation and condition during the triage process. Bus operators. Staff understood their roles and responsibilities under the Mental Capacity Act 2005. Report review titled Great experience as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. After this inspection in June 2018 we took further enforcement action by varying the conditions upon their registration. the ability for patients to be assessed, diagnosed and start treatment on the same day, improving patient experience and reducing hospital admissions, avoiding unplanned and longer than necessary stays in hospitals, resulting in lower risk of infections and de-conditioning for patients. She was sent to AEC where she waited a short while for bloods, had a feinting episode whereupon the alert buzzer was called and the staff excelled in providing emergency care. The nurse was very friendly and instantly put her at ease whilst performing an ECG, she then went straight to X-ray and was called through within moments, again, kind, caring and thoroughly dignified experience. The trust must review its capacity in phlebotomy clinics as this is seen as insufficient. Official information from NHS about Russells Hall Hospital including contact details, directions, opening hours and service/treatment details Accident and emergency services - Russells Hall Hospital - NHS The diagnostics service did not have enough allied health staff with the right qualifications, skills, training and experience to provide the right care and treatment. Patient Experience Team, by That username is already taken - Posted on 19 May 2022, I accidentally dropped an Angle Grinder on my shin at home on Saturday morning Russell Medical and our physicians are committed to providing the highest standards of patient care and customer service. What's the least amount of exercise we can get away with? Russell Medical is a progressive, not-for-profit, acute care facility serving the needs of east central Alabama since 1903. People told us that they were given choices about meals and drinks so that they received things they liked. Address We are centrally AEU Department Very shortly I was out of A&E, with a few spare dressings and a leaflet in my hand and a bandage on my leg. Russell County Hospital It is great to hear that you received excellent care and treatment in AMU and Ward A2. I would recommend you, thankyou again. WebFind a Physician or Specialty. the service is performing exceptionally well. Health Education England will join us in April 2023. Russell Medical | 256.329.7100 | 3316 Highway 280, Alexander City, Alabama 35010, Russell Medical Orthopaedics & Sports Medicine. Following streaming or triage in emergency departments (EDs), Specialists (e.g. Dudley to Russells Hall Hospital How could this website work better for you? Report review titled Genuinely kind and helpful staff as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. The care I received from start to finish was exceptional. We have shared your kind comments with the team who will be pleased to learn of them. The overall star rating is based on how well a hospital performs across different areas of quality, such as treating heart attacks and pneumonia, readmission rates, and safety of care. We attended the emergency department (ED), the Immediate Medical Assessment Area (IMAA) and the A2 ward (a short stay ward). Address We are centrally located at 3316 Highway 280 West in Alexander City, Alabama. I wouldnt hesitate to re commended Russells Hall to give birth in. Our hospital brings together high-tech state-of-the-art technology for improved (01384) 456111, Provided and run by: This short animation is designed to explain the role of SDEC, where it fits within the urgent and emergency care system and the benefits it provides to both staff and patients. 30 July 2013, We found that people received care that met their needs. The HSE said its intervention followed concerns about Covid-19 cases among Mitie employees at Russells Hall and its letter outlined how health and safety law had been breached. The level of care I was given not only by the day surgery unit but neuclear imaging and theatre staff was outstanding. There are planned changes to improve the way that food and drinks are offered and served which should improve people's satisfaction with the meals offered. People told us that they were happy with the care that they had received at the hospital. Agency or bank staff predominantly staffed each area we inspected. Our inspection of The Dudley Group NHS Foundation Trust included Russells Hall Hospital, Corbett Outpatient Centre and Dudley Guest Outpatient Centre. After being discharged yesterday I had spent a month in your care We were brought in by ambulance and seen by a doctor within around 10 minutes. We saw two patients whose clinical deterioration had gone unnoticed by staff, this had to be alerted to staff by the inspection team who then acted on this immediately. We remained concerned about how quickly and appropriately staff were responding to patients with serious and deteriorating conditions. The electronic tracking system did now allow for patients to be assigned correctly within the department but staff did not monitor this effectively. The Foundation operates exclusively for charitable, religious, educational and scientific purposes to enhance the quality of life for those [], DUE TO COVID-19, WE ARE NOT OPEN TO THE PUBLIC! You can also view all doctors across all Russell Medical locations or call for a referral locally at 256-329-7149 or toll free at 1-800-329-DOCS. Let's make care better together. Staff cared for patients with compassion however, patient dignity was sometimes compromised. No rating/under appeal/rating suspended My Site 12701 Share your experiences of UK health and care services, Russells Hall Hospital Accident and emergency, Default Inside our doors you will find cutting edge technology, professionals of the highest caliber, and leadership committed to utilizing all of our resources to improve the quality of every life we touch. I had to visit EPAC yesterday as I'm 11 weeks pregnant and had some worrying symptoms. AEC was well run and escalated patients that they couldnt manage. This affected the safety and management of patients. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. aec russells hall hospital Community & mental health inspection reports for Russells Hall Hospital can be found at The Dudley Group NHS Foundation Trust. Follow BBC West Midlands on Facebook, Twitter and Instagram. Information was available for people to read if they chose to. review titled Genuinely kind and helpful staff, review titled Poor communication at reception. The Dudley Group of Hospitals, which runs Russells Hall, said it was proud to have protected patients, visitors and staff throughout the pandemic and had some of the lowest rates of hospital transmission of Covid-19. the service is performing well and meeting our expectations. After completing the form and handing it in, the receptionist seemed alarmed and asked about my symptoms. Our rating of caring was good overall. My wife drove me to RH A&E, I checked in and waited for a few minutes before I was called through. This was based on our findings of previous inspections and to monitor compliance of the conditions that we had previously imposed on the trusts registration. Change my preferences "We have strict infection prevention and control measures in place to keep our patients and staff safe and these apply equally to Mitie and all contractors moving around the hospital," a spokesperson said. ADVERTISEMENT: Services or products are not endorsed by the Trust. Russells Hall Hospital 5 years ago. acute medical unit welcomes first patients at Russells Hall Hospital Staff were still not always using clinical judgement alongside NEWS scoring criteria. The improvements required by the trust were within the grasp of the trust and its leaders. We specifically looked at the safe aspects of our key lines of enquiry within the emergency department at Russells Hall. B71 4HJ. One person said, "I have had good treatment, I couldn't ask for better. Every member of staff I encountered was friendly professional and put me at ease. Visited Children's & Adolescent Services on May 2022, Report review titled Amazing staff can't thank them all enough! It added they were well away from patient areas of the hospital and its own strict control measures were in place, applying to all contractors. Paediatrics and Gynaecology etc. The Acute Medicine Department, also known as The Rainbow Unit, is located in the new modular building close to the Emergency Department in Russells Hall Hospital. We found that staff were unclear on what the triage categories meant for patients who were in the ambulance assessment areas. There are regular AMU follow up clinics (Hot Clinics) done by acute medicine registrars to follow up if you need a further urgent review after discharge. We received information from the trust and other bodies monitoring the trust. Russell Medical | 256.329.7100 | 3316 Highway 280, Alexander City, Alabama 35010, Russell Medical Orthopaedics & Sports Medicine. The trusts staff are seen as highly caring by many of the patients we spoke to and praised the staff for going the extra mile. I told the receptionist who then asked if I had taken a LF test and I said I had and it was negative. I have a very long way to go but they made me feel that I'm worthy to be better, so thank you. They really invested time in me and understanding me. to Russells Hall Hospital After firstly being admitted with a cellulitis infection in my left leg AEC is located next to Ward A2 (formerly ward A1) and consists of four trolleys for assessment, three clinic rooms and a room for triage and treatment. Patients can be referred to SDEC treatment through different routes, including: Some of the many types of SDEC treatment include: The ambitions from theNHS Long Term Plannote that all hospitals with a 24 hour ED (type 1) will: There are significant benefits associated with treating people through SDEC services, including: The SDEC programme produces a wide range of resources, and works with key stakeholders to support the implementation of SDEC across the NHS. A contravention notice was issued by the Health and Safety Executive (HSE), calling on Mitie to make improvements at Russells Hall Hospital in Dudley. The trust does not always follow its own policy in relation to DNACPR (do not attempt resuscitation) notices. AEC can be a busy unit, but we aim to make your journey through the acute unit as smooth as possible. I was looked after from the time I arrived until the time I left by very compassionate members of the team. The hospital trust said concerns related to Mitie's offices. When I gave my name at reception, the receptionist was disinterested when I said I had been referred by 111 service. Patients admitted to these wards could stay for extended periods and we saw that on some occasions their specific health and dignity need were not met because of this. Full blood test, chest X-ray and seen by dr for my results within 3 hours. As a long-standing member of our hospital board, Mr. Russell has been instrumental in our strategic plan and steadfastly supports our vision to become a skip navigation Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. Review titled Russells Hall Hospital Replied on 16 May 2022. Staff continued to be frustrated at the focus on sepsis and did not fully engage with the need to assess for sepsis. Russells Hall Hospital The wait to speak to someone was really daunting, but I know staff were rushed off their feet and was polite when asking for an update. The hospital states this is the largest donation in Russell Medicals history. Patient Experience Team. Tell us what was good and what could be improved, say thanks or call for change Arrangements were in place for the safe handling of medicines. Suspended ratings are being reviewed by us and will be published soon. This meant that shortfalls were identified so that improvements could be made. We are proud to be the healthcare partner you trust to care for those you love. There were areas of poor practice where the trust needs to make improvements. All the best and take care. Our inspection of the trust covered only this hospital and community services. Staff were really lovely. Acute Medicine Department - The Dudley Group NHS Foundation Whilst I was in the consulting room the receptionist went over to my husband and asked, rather rudelywhere has she gone Not a very positive experience when you are feeling at your most vulnerable because you feel ill. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. [Very happy with 'Staff skills'] The BBC is not responsible for the content of external sites. The trust employs around 4,147 whole time equivalent staff (WTE). The staff in A&E were very friendly and helpful and in no time at all, had my wound washed, stitched and dressed. We carried out an unannounced, focussed inspection starting on the morning of 08 August 2018 starting before 6am. People told us that staff had told them what was happening, so they were fully aware of what investigations or treatments they were waiting for and what their treatment would be. Requires improvement Our mission is simple: Being the best because, we care. Thank you for taking the time to post feedback about your recent experience with the Ambulatory Emergency Care (AEC) Unit at Russells Hall Hospital. or call us on 0845 113 0012, Response from Published These were staff who may not fully understand the hospital processes and systems to keep patients safe.The staff we spoke with could not always locate clinical presentation information or history of the patients that could result in poor quality and unsafe care and treatment. Out NHS is amazing all staff were professional and amazing. Thankfully she was allowed home, but she is safe in the knowledge that should she need emergency care again in the future, she will be in the best of hands.Fantastic hospital, thank you. Russells Hall Hospital - Wikipedia Visited Accident and emergency services on April 2022, Report review titled Kind staff as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rating our services as 5 star. We are continuing to monitor progress against these. Published The donation will also pay for a new center, the Benjamin Russell Center for Advanced Care, to provide geriatric health care, specialty care and more. Ratings and reviews The environment was clean and people we spoke to confirmed that this was what they had experienced when they used the services available. Staff were still unable to describe what fit to sit meant or any criteria for this assessment and patients were left unattended in this area. To call the information desk from within the hospital, dial extension 7081. Cant fault the staff and the service. WebMaps & Directions. 15 March 2011, In There's no need for the service to take further action. They tell me everything they're doing.". We are continuing to monitor progress against these. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. We don't rate every type of service. Weve put some small files called cookies on your device to make our site work. At least one standard in this area was not being met when we inspected the service and The national SDEC model builds on previous improvement work in ambulatory emergency care (AEC) services across the NHS, with the aim of providing a consistent approach to patient pathways. Any other browser may experience partial or no support. "The safety and wellbeing of employees and patients at the [hospital] trust is our top priority," a spokesperson said. One of the questions was about peoples experience of the service, 382 said 'great', 108 people said 'satisfactory' and 13 people commented 'poor'. There was also some guidance from Birmingham children's hospital regarding his care over the phone so I'd also like to thank who ever helped there aswell. AEC unit | Care Opinion I visited this hospital for my mental health which I naturally was very fearful of, but I really shouldn't have been. There were no clear criteria for patients that could be put into the fit to sit areas of the department. Yes these are difficult times and I understand pressures but that is no excuse for not retaining professionalism. Staff assessed and monitored patients regularly to see if they were in pain. The trust MUST ensure that specialist clinical expertise is secured to ensure expertise across the emergency department. Clinical observations were not undertaken in a consistent manner. WebRussell County Hospital located in Russell Springs, Kentucky, is a 25-bed Critical Access hospital offering quality healthcare and 24- hour emergency services. During 19/20 there were three CQUINs for SDEC. I'm so glad we've chosen Russells Hall as our hospital to give birth in. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. There was a disconnect between leaders impression of key areas such as sepsis management in the department and what was happening in practice. In January and February 2018, we took enforcement action against this provider under Section 31 of the Health and Social Care Act 2008 by imposing urgent conditions upon their registration. Video messages to our community from our Physicians and our Staff. 8 June 2012. About: They told us that this had led to a poor culture and working environment where some staff told us thatthey felt fearful and disempowered. With his familys legacy gift, this vision will become a reality, said Peace. Report review titled Outstanding as unsuitable, Thank you for taking the time to share such fantastic feedback about you daughters experience in the Emergency Department at our hospital. Visit https://www.careopinion.org.uk The senior led team will review you on a daily basis, including weekends and bank holidays. About: We took this action as we believe a person will or may be exposed to the risk of harm if we do not do so. Inspection Report published 30 July 2013 for Russells Hall Hospital - PDF - (opens in new window), Published WebRussells Hall Hospital, St. James's Russells Hall Hospital is an NHS general hospital located in Dudley, West Midlands, England, managed by the Dudley Group NHS Foundation Trust. Staff also told us that the environment was unsafe and that they were concerned about the safety of patients. The Dudley Group NHS Foundation Trust, Download full inspection report for Russells Hall Hospital - PDF - (opens in new window), Published The trust has established ongoing practice and review systems to ensure that the management of prevention of these infections continues to be monitored closely. The Use of CT Coronary Angiography and CT Fractional Flow - we'll pass your stories to the people in health and social care who can make a difference. We found the waiting time for triage assessment to routinely exceed one hour for patients who presented by other modes aside from ambulance presentations. 4688/4676) Lisa Evans-Dimmock. Some people told us they would like more variety. The Action Heart Centre is now situated in South Block in Russells Hall Hospital. Almost 12% of people coming to A&E received no treatment, just advice. We found that the number of infections had reduced since November 2011, with lower than expected numbers per month. The money will go towards some large-scale developments centered on geriatric medicine and enhanced opportunities for senior citizens. 4 July 2012, Termination of Pregnancies Review Report published 8 June 2012 for Russells Hall Hospital - PDF - (opens in new window), Published Call our main line for general inquiries. You can register to join the FutureNHS Collaboration Platform workspacehere. Report review titled EPAC - Absolutely amazing as unsuitable, Thank you for taking the time to tell us about your experience at our hospital in the Early Pregnancy Assessment Clinic. If they had only checked the information sent over from 111 firstly, listened to what my symptoms were when they asked, they would have known whether I needed to be isolated when I got there. A company working in a hospital has been found to have broken Covid safety laws after a significant number of staff caught the virus. Located in the main lobby of Russell Medical. The trust has responded well to the Keogh review in 2013. the service isn't performing as well as it should and we have told the service how it must improve. People could not always access services when they needed. It is great to hear that you received excellent care and treatment in Maternity Department. However, fortunately it didnt have to come to that and thanks to the actions of ALL of those members of staff who work in those departments my son is still here with us today and is recovering well at home. Thank you again! We saw that new mattresses had been purchased in the emergency assessment areas and one person told us 'It is really comfortable'. A fantastic level of care was provided for my daughter while here. The complaints were analysed to look at trends, for changes to be implemented. WebAbout: Russells Hall Hospital Posted via nhs.uk 5 years ago My nan was brought up to A&E on the 30th November 2017 she came by ambulance and was treated with such We found that people's complaints and comments were taken seriously and escalated when appropriate. A 15.6 million medical unit has opened at Russells Hall Hospital to help ease pressure on A&E services. The trusts leadership team is seen as highly effective by the staff; and is recognised to be clearly in touch with the experience of patients and the work of the staff. First amu then onto ward A2. Managers appraised staffs work performance to provide support and monitor the effectiveness of the service. You Are Here: unblocked sticky ninja east london walking tour self guided aec russells hall hospital. Russells Hall Hospital We imposed a number of urgent conditions to safeguard patients safety immediately following the inspection. Accident & Emergency - The Dudley Group NHS Foundation Trust It will include an independent living community of 26 single-family cottages, as well as an assisted living facility with 32 residential units. All rights reserved. It is pleasing to read such lovely comments regarding the care your Grandmother received from our staff in A&E and AEC along with the team who carried out her X-ray. this provider under Section 31 of the Health and Social Care Act 2008 by imposing urgent conditions upon their registration. The Acute Medicine Department has a number of middle grades, including deanery trainees and staff grade doctors. It was very difficult and distressing to see my son go though a very difficult time to see him have to have adrenaline twice to help him breathe and I was told he may have to be ventilated and transported to another hospital.
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