From start of purchase to delivery, I am 100% thrilled with my purchase. We aim to provide readers with the most up-to-date information available about today's consumer products and services. I love this store! If any items delivered via White Glove Delivery Service are deferred, delivery will occur once all of the items become available and ready to ship. Very poor customer service. Purchased two new pieces for our new apartment. Arhaus in Leawood, KS 66209 - (913) 663-0250 - Chamber of Commerce If any of these items are refused or returned after delivery, a 50% restocking fee will be applied. Wife desired a unique dining table with stone inlays priced at $6200- wow. Will be adding to my home in the near future and only through Michael and Kat at the UTC store. We love Arhaus UTC. Arhaus sectionals include leather and fabric upholstered styles, modular sectionals, L-shaped and U-shaped sectionals, customizable sectionals, and more. Get Arhaus company's verified contact number +1*****287, web address, revenue, total contacts 258, industry Retail and location at Adapt.io Why did they have to wait for me to call back to get in touch with the company they refer to fix their furniture, why was this not dealt with right away? Extremely poor quality, I purchased a brand new sectional and it started piling really badly three months later. They assist you in every part of the process. Buyer beware, this company has a wonderful showroom and nice glossy catalogs that show there products in there best light however they will leave you hanging if you have any issues. I've been in multiple times to check on orders, etc and almost each time i overhear sales employees lecturing patrons to always ask for them and also have observed more than once sales associates arguing over who "gets" the client right on the showroom floor. Long story short the sectional arrived and we quickly found it to be defective - it had multiple quality issues. I was told at the time by the sales associate (female) that there was nothing wrong with the lamp - that they just change things out frequently. That looks normal. Arhaus Furniture Employee Reviews for Customer Service Representative I have no issues with the quality of the furniture. No return emails. For shoppers with whole rooms to furnish or in need of design assistance, Arhaus also offers complimentary design services to help shoppers realize their style goals. DUTIES AND RESPONSIBILITIES Andrea and Chris are amazing. Arhaus Furniture - 54 Reviews - 1275 Polaris Parkway, Powell, OH Sales rep did further investigation and it seems that my order has not been processed at all! Items that are returned or exchanged due to size will be assessed a 10% restocking fee and delivery fees are not refundable. Unfortunately I came across a very rude male associate who picked up the phone by the name of Tracy. Company doesn't provideor hidescustomer service phone number. Great customer service. The space has a large open floor plan and I didn't know where to even begin. Definitely coming back to finish off my home! I have received such wonderful back up from Crate and barrel when i order things from them and went to Arhaus thinking i was getting better quality.Think again. A 10% restocking fee will be applied. It was a custom piece so it took quite some time to come in (which was expected). How can I check on the status of my order? All the furniture is beautiful. This is a follow up to my September 27, 2022 review. Clients of the Arhaus credit card as well as those who have just got a new card must enroll online with issuer. This new rep stated she will contact me by the end of the week once she hears from UPS. After spending over 20k in this store, they have the audacity to continue to send bills for $200 saying the account isn't satisfied. First, the stain (whatever it was) would have gone into the cushion as well. Arhaus lighting pieces start around $60 for a simple pendant light and go up to $6900+ for a grand chandelier with 28 lights. There was a mishap and we got a wrong ottoman but customer service eventually got it right. I was sent a second label that i used for the second box. No matter the project, our Complimentary Design Services will bring your vision to lifeindoors and out. We respect and appreciate that not all guests may want to share information with other select companies. The furniture itself has held up well with 5 kiddos, however the cushions have not. Return Policy: 14-60 Days With Restrictions. Arhaus coffee tables include marble coffee tables, drum tables, cube and rectangular shaped tables, round tables, coffee tables with petrified wood, metal coffee tables, and more. Both Batman, my little pup of the house, and myself enjoy our mornings on our new Hamptons chairs. This was on September 21st, and was advised that they would order the extra parts needed and I would be hearing back from them in a week to have all the repairs done. The. He called back and assured me he, Cher D. said: Upon entering Nordstrom Rack I was not expecting what I saw. Not to mention terrible quality. BEAUTIFUL FURNITURE STORE ! We never felt pressured into buying something we didn't want. After inspected the furniture we did notice that some had some problems and we called their customer service right away.We took pictures and sent to them. :(. His product knowledge put us at ease once we decided on our bedroom set. Arhaus furniture items typically feature materials such as solid wood, petrified wood, marble, all-weather wicker, rattan, glass, and crystal. The arm of one custom chair, the wood is split. Arhaus Furniture Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 4 reviews Location United States 4 reviews Ratings by category 2.4 Work-Life Balance 2.7 Pay & Benefits 2.2 Job Security & Advancement 2.3 Management 2.4 Culture Sort by Helpfulness Rating Date Language I have been an Arhaus customer for twenty+ years. The sectional with chaise was made to order. You won't be disappointed. 4 Reviews of Arhaus.com - ResellerRatings Id strongly recommend anyone against considering this brand to start with and look into other brands for furnitures to save yourself some hassle. On another point the art we have received couldn't have been better packaged and the delivery was great. How can I ensure the furniture I am ordering fits in my home? They keep apologizing which at this point is worthless to me and say they will give a follow up call or email. The furniture and accessories really fits with our collective tastes. See how it all works here. As a beginner design consultant at Arhaus, I am excited to start my career in the field of interior design and learn from experienced professionals. The 2nd one got had a chip on the top and an off color board. Run don't walk away from Arhaus! If you placed your order in a store, contact your Design Consultant. DO NOT BUY the worry-free protection. It is your responsibility to inspect your product upon delivery. Now I just call her at Arhaus and tell her what I want. How am I supposed to do that myself? Despite the 3 year warranty where they say if youre unsatisfied for any reason, well replace them, they wont stand by it. Will my merchandise be assembled at the time of delivery? They have gorgeous unique quality pieces at affordable prices. No one in the store claimed to know anything about the issue that had been going on for 3 months. We use dedicated people and clever technology to safeguard our platform. A Arhaus employs approximately 20+ people. Made to your specifications and submitted for production at the time of your order. You can also visit one of our stores. I can't thank him enough for being so friendly, helpful, and honestly just a normal person.. without trying so hard to sell something that actually sells itself. I wanted the space to have a totally different vibe than my home. I mailed both boxes back to Ahaus the same day. Even if you spend thousands of dollars you will not receive any support. After several emails and phone calls over a two-week period, I still do not have a return label. We have had a fantastic experience from design collaboration, ordering, delivery and follow-through. Learn more about purchasing Worry-Free Protection Plans. Verition Fund Management LLC lifted its holdings in shares of Arhaus, Inc. (NASDAQ:ARHS - Get Rating) by 14.8% in the 3rd quarter, according to its most recent filing with the Securities and Exchange Commission.The firm owned 219,237 shares of the company's stock after acquiring an additional 28,275 shares during the quarter. Some shoppers mentioned shipping issues with the lighting pieces they purchased from Arhaus. I've gone back to purchasing everything from Crate and Barrel and Wayfair. You send in pictures and they say nothing we can do. Truth be, Michael G. said: I was sold a vent free log set by this company, it was fair priced. Arhaus Company Contact Information | Email, Phone Number | Adapt.io We sincerely hope that whatever your interaction with this site, that it is helpful and timely for you, and that the product information here guides you to the best outcome for your daily life. The delivery men were gracious and the communications were thorough. Collaboratively, they helped me select beautiful fabric/leather for my pieces, which I love. ARHAUS - 40 Photos & 11 Reviews - 6000 Glades Road, Boca Raton, FL - Yelp I apparently ordered a custom outdoor furniture set. STAY AWAY. My residence wont be ready for weeks. Tonight, we decided to go in to see if we 100% really wanted that couch or if there was anything else that we liked better. Their pieces may not fit everyone's taste/preferences but they fit ours and we are very happy! The comfort in the product is there I wont deny but the quality is nonexistent especially for it to be a high end or luxury brand I would advise you not be fooled and opt for furniture stores that actually sell what they advertise. We are also Disappointed in the Taylor Sofa comfort and performance. Our sales associate Massi was extremely helpful and patient with me while I made my decisions. The last popular pick for Arhaus shoppers is their collection of lighting pieces. It's for sure my favorite furniture store in San Diego! Will I receive all of the items on my order at the same time? Yes, all pricing is consistent in stores, in the catalog, and online. Shoppers looking for a statement piece or something to elevate the design of their space can oftentimes find the perfect solution in an Arhaus coffee table. She is smart quick efficient and has a good eye! Don't waste your time. For your convenience, Arhaus provides guest checkout - no account is needed to order online. I look forward to working with you in the redesign of our living room! It's an amazing piece and like no other. Arhaus Furniture | Better Business Bureau Profile The national Arhaus customer service is the worst customer service Ive ever experienced. The only problem is they never told the delivery warehouse that these are paid for and communication internally is very pooor. Never recommend to anyone. You have successfully subscribed to our list. We would definitely buy here ! When spoke to the supervisor, she never apologized, instead, she was denying that there was nothing that they did wrong.. No professionalism, such a small furniture company does not provide any customer service whatsoever. No problem with ordering, delivery etc. Phenomenal store. When it comes to the pieces that Arhaus shoppers are most excited about, there are a few popular requests that customers make again and again. The cons: High prices. 51 customer reviews of Arhaus. The items arrived in August and were HORRIBLE quality compared to what was on the showroom that I was expecting. Comenity Reviews. She is amazing!!!! All quality and service has been phenomenal. I am a trade professional and no longer specify from Arhaus due to lack of service and professionalism experienced at the UTC store. They arrive twice in the wrong color. Spent $13,000 on a custom leather sectional. How much does Arhaus Furniture - Customer Service in the United States pay? They have been resourceful and creative, and have assisted us in furnishing our living room, family room and master bedroom. Arhaus is a lovely store in Plano/ Frisco Texas area. . I recently purchased a sectional and a table. The customer service is reprehensible. Arhaus Furniture - 54 Reviews - 1275 Polaris Parkway, Powell, OH - Retail Shopping Reviews - Phone (614) 847-4279 54 Reviews of Arhaus Furniture in Powell, OH specializing in Retail Shopping - " I purchased a $3000.00 sofa from Arhaus. Some links on Slumber Search are referral links. I've had to cancel orders due to incorrect lead times quoted, dates continually being pushed out, and absolute lack of follow up or promised return phone calls that never happened. Thank you to Michael and Kat for helping me select the perfect furniture for my home. Furnished almost our entire house and the quality of the furniture is amazing. Returns and Exchanges | Arhaus It is always a broken promise. Design materials that enhance the Arhaus brand and the overall . The aesthetics of Arhaus is simply beautiful. This site's sole purpose is to help you make the decision faster and with more peace of mind. The rooms not only look gorgeous but are functional and comfortable. I called to check on the order since we are entering the second week of April. Now, more than one year later, we still look around and are amazed with the finished proMy husband and I highly recommend Arhaus and Trish. Like all things you read on the Internet, understand there is no better judge than yourself. My chairs also came in less than 1 week in perfect condition! She kept in contact to see how we liked our products. It looks amazing and well constructed. What do we find? We'll be back! These are the most beautiful outdoor chairs not to mention incredibly comfortable! I will rather go to Bob's furniture. The sales staff is very helpful and non-judgmental (snobby). Read trusted and proven furniture store reviews from thousands of real customers. So we have one and they are still in the process of getting me the replacement for the broken chair. | Consumer Comment They should offer free delivery over a certain amount spent. If not reported within 14 days of delivery, the defects and variances will be considered acceptable and will not be accepted for return or exchange. Without her I do not think I could have ever had done it. There is no question that their furniture is beautiful and current. I recently purchased a condo after selling my home. We have since been back to order additional items. I always thought that this place was very expensive so I didn't expect to find anything but was hoping for some ideas. Our sales associate was Daniel and he was very good sales person at that time. They expected me to put the old cushion in the new cover. They wont even send anyone to look at it. I cannot thank Kat and Michael enough. Unfortunately, we cannot transact Arhaus Gift Cards online at this time. Your experience can help others make better choices. I did so, and they sent a third party furniture repair company. I am by nature indecisive and Cheryl made my decisions effortless. I will continue to work with her on future projects. Arhaus furniture to move from Arborland - annarbor.com It was incredibly reasonable! Here I am 3 months later and issue still not resolved. We hope you love your Arhaus products and want you to be fully satisfied with every item you purchase. Dont buy from Arhaus. After visiting nearly every furniture store in San Diego we stopped by Arhaus. Items such as lighting, mirrors, and wall art will not be unboxed, inspected, assembled or installed. I am so thrilled with the guidance I received from Them. Beautiful furniture at shocking prices. Digital Art Director Job in Hudson, OH at Arhaus Sign up for promotions, decorating tips and more from our team. Arhaus uses a *proprietary inflation mechanism* that they neglected to include with our spendy sofa upon purchase. I highly recommend this store! My furniture was delivery at the end of July, the third party company came late August, we are now in October and I still have faulty furniture. I do wish companies would standby there commitments and honor what is being sold to the customer. It is your responsibility to ensure furnishings fit through all interior structures and into the desired space. As I've expressed to Arhaus Concierge in an email (of which they haven't responded), there is no way that the same peeling that happened within a week of delivery can be considered "excessive wear" 4 months later. She is so kind and helpful and cares about your satisfaction with the service and the products we bought. They were both delivered a week later. Another popular pick for Arhaus shoppers is that pivotal piece for most living spaces, a new sofa or sectional. So it was that time of life again, furniture shopping time. Reviews and acts upon all email and company communications; I hope Arhaus realizes what an asset they have in her. She was the person who took the time, patience and care to work with someone who knew what they wanted (somewhat) but didn't know how to put it altogether. . He assured me that the chair he was recommending would work out. Looking forward to replacing our coaches next. Alyssa had our sectional completely remade, and has continued to provide outstanding customer service to us checking in on a regular basis to make sure the replacement is well made, without issues, and up to our standards. 74. Arhaus Sofa Review: Are Arhaus Couches Worth It? - Modern Castle Arhaus Furniture "customer service" Reviews | Glassdoor Today I called and they said it might be in by the end of November, after I made plans to have furniture moved this week. Delivery time is problematic with this company. Insane. When this store opened we would frequent from time to time. The woman stated she would submit an email to UPS and when they responded, she would be in touch with me. Poor customer service. The package arrived in two boxes. We could have purchased our furniture anywhere, but chose Arhaus because of the quality, warranty and lifetime cushion replacement. Collections crafted from recycled metals, reclaimed woods, and other hand-finished, natural materials showcase beautiful, organic variations, irregular distresses, sporadic oxidations, color fluctuations, etc. With unique and artistically designed dining pieces handcrafted by artisans from around the world, it's no wonder that dining furniture is one of the most popular finds at Arhaus. Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. When it comes to your own comfort, your own body is the only North Star. Items purchased and taken with you from a store location must be returned to a store location; these items include specialty rugs, accent pillows and throws, and some lighting and accessories. Arhaus Furniture Reviews - Does Their Quality Match Their Design? Can I pick up my merchandise at my local store? He was super friendly and helpful. Multiple times, I always had to wait to speak to Chris who seems the only who gets it right. I will never do business with them again. Yes. We ordered two couches from Zane at Arhaus and had an excellent experience with him. I went in today and found a floor sample chandelier, Our experience at Arhaus was nothing short of excellent, I worked with Etta and Michelle at Arhaus. Consumers have high standards for customer service, and complaints often occur when those expectations aren't met. Tricia knows the store inside and out and if you tell her your ideas she can show you things that will work for you. These are normal characteristics that will not affect the performance of your piece and are not considered a manufacturer defect. It would have been very expensive to hire an independent designer to accomplish what we did complimentary. Any damage that occurs upon delivery must be noted on the delivery receipt and reported immediately.
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